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Website Privacy Policy

Introduction
Texana Bank NA d/b/a PrimeMortgageQuote.com (“PrimeMortgageQuote”, “we”, “us”, or “our”) values its customers, their information, their privacy, and their trust. This Privacy Policy (“Policy”) provides information about how we process information collected on our website https://www.primemortgagequote.com (the “Site”) or through your online interactions with us (the “Services”).

This Policy contains information about your privacy rights and choices. If you do not agree with our policies and practices, you should not use our Services. If you have any questions about this Policy, please contact us at (email address privacy@primemortgagequote.com). Any questions about your eligibility for a loan or the servicing of any loan should be directed to Texana Bank.

Information We Collect

When we say “Personal Information” we use this as a general term to mean any information about an individual from which that person can be reasonably identified.

We collect information about you in multiple ways: 1) directly from you; 2) indirectly from you when you use our Site; and 3) when you interact with our Services.

Information Collected Directly From You

We collect Personal Information from you when you visit and interact with our Site, fill out a form, or otherwise provide information to us through our Services. We also collect information from you when you participate in promotions, surveys or contests, request information or customer support from us, or otherwise communicate with us.

Information Collected Indirectly from You

When you visit our Site or interact with us or our Services, we may automatically collect information about your visit, including your Internet Protocol (IP) address; browser type and language; Internet Service Provider (ISP), referring and exit websites and applications; websites viewed while on the Site; operating system; date/time stamp of activity; clickstream data; whether you are a first-time or a returning user; links you clicked on while in the Site; and your flow and navigation path through the Site. We use this information to help us administer the site, analyze its usage, protect the website and its content from inappropriate use, and improve your Site experience.

We may also collect information from service providers, joint marketing partners, and other third parties about you and your online activity. We may collect information from you when you interact with our Site, or social media sites such as Facebook, Meta, LinkedIn, Twitter, Instagram, YouTube and others.

We also may collect certain other information automatically when you visit the Websites such as the following:

  • Browser and Device Information Certain information may be automatically collected, such as information about user devices (such as IP addresses and MAC addresses), operating systems, and browsers. Such information may constitute personal information if it is identifiable to you or to a particular device or if it is associated with other information that makes it identifiable to you or a particular device.

  • Information Stored in Cookies. The Site may also use available web-based technologies to collect personal information, such as may be associated with or stored in cookies, pixels, or web beacons. Cookies are pieces of information stored directly on users’ computers or devices. Cookies allow us to collect information such as browser type, time spent on the online services, pages visited, referring URL, and other traffic and usage data. We may also use cookies for purposes such as determining what features interest our users, revising our site features or operations, and as further described below. For more information, see the “Questions and Contact Information” section below.

  • Most browsers allow you to turn off the cookie function. If you want to know how to do this, use your browser's “help” menu. However, this will restrict the online services you can use, including services available through our Site.

  • You may also be able to opt-out of flash cookies globally by visiting the Adobe® Flash® Player website and selecting “Global Storage Settings panel” and following the directions provided or on a per-site basis by right-clicking on the utilized flash player and selecting “Settings” or “Global Settings” and following the directions provided.

  • Pixel Tags and Log Files. The Site may also use other tracking systems such as log files and pixel tags. For example, pixel tags, sometimes called web beacons, are similar in function to a cookie and can tell us certain information like what content has been viewed.

  • Information Collected in Connection with Analytics Technology: We use a tool called “Google Analytics” to collect information about use of our Site. Google Analytics collects information including how often you visit our Site and what pages you visit and what other websites you used prior to coming to and after leaving our Site. We use the information we get from Google Analytics only to improve our Site. Google Analytics collects only the IP address assigned to you on the date you visit our Site. We do not combine the information collected using Google Analytics with personal information. Although Google Analytics plants a cookie on your web browser to identify you as a unique user the next time you visit our Site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our Site is restricted by Google’s Privacy Policy (https://policies.google.com/privacy?hl=en). You can prevent Google Analytics from recognizing you on return visits to our Site by disabling cookies on your browser or by opting out of Google Analytics. See generally, https://support.google.com/analytics/answer/6004245. We also may use other analytical tools from time to time.

Additionally, in some parts of our Site and through email messages, you will find a “click-through URL” linked to content on our Site. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click such links in our email messages.

Types of Information Collected or Processed:

  • We collect Personal Information such as your name, mailing address, email address, and phone number;

  • We collect general information such as your income, home value, self-assessed credit rating, and whether or not you currently have a mortgage;

  • We also utilize analytics software provided by Amazon Web Services (“AWS”). AWS collects information associated with the Site (like information about your browser, network, and device, web pages visited before and during your view of the Site, and your IP address) that is not used to identify a user. This information helps us better understand how visitors use our Site, detect and defend against fraud and other security risks, and present advertisements, products, and/or services that may be of interest to you.


How We Share Your Information

We share your Personal Information as described below:

  • We will share your Personal Information and other information with Texana Bank to make you aware of different products and services they can provide which may be of interest to you. Please visit texanabank.com for information about their treatment and protection of Personal Information.

  • We may share your Personal Information and other information with vendors, service providers, and consultants that perform services for us, such as companies that assist us with web hosting, fraud prevention, customer service, data analytics, marketing and advertising.

  • We may disclose Personal Information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

  • We may share your Personal Information if we believe that 1) your actions are inconsistent with our user agreements or policies, 2) that you have violated the law, or 3) it’s necessary to protect the rights, property, and safety of our Company, our users, the public, or others.

  • We may share your Personal Information in connection with, or during negotiations concerning, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.

  • In addition, we may share aggregate, non-individual information, incapable of identifying a person, with third parties.


Access to Personal Information

If you believe that the Personal Information that we have collected about you is incomplete, inaccurate, or not up to date, or if you would like to review and/or request changes or deletion of that information, please see the contact information in the “Questions and Contact Information” section.

If permitted or required under applicable law, if you do not consent or want to withdraw your consent for us to collect, use, or disclose your Personal Information as described in this Policy, please use the contact information provided in the “Questions and Contact Information” section. In your request, please identify the Personal Information at issue and the collection, use, or disclosure you wish to stop. Denying or withdrawing consent may prohibit us to from being able to provide you with some or all the products, services, or information you request. You may opt-out of receiving marketing-related emails, targeted advertising messages, or promotional offers from us by clicking the "unsubscribe" link at the bottom of any email you receive from us, by emailing us at (email address privacy@primemortgagequote.com) or by visiting www.primemortgagequote.com/unsubscribe.

If you opt-out from receiving marketing emails or text messages, we may still need to send you communications about our Services. If you agreed to receive future marketing communications directly from a third party through our Site, you will need to contact that party to opt-out of such communications. This process may be outlined on that party's privacy policy. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

Links to Other Websites

Our Site may contain links to, or advertisements about, non-Company websites. Other sites may also reference, advertise, or link to our Site. While you are using the Site, you may be linked or directed to other third-party websites that are beyond our control. These third-party websites may have privacy policies and terms of use which differ from ours. Please carefully review these policies. We do not manage and are not responsible for any actions or policies of such third parties.

Children’s Information

Our Site and Services are not directed at children. We do not knowingly collect Personal Information from children under the age of 17. If you are a parent or guardian and believe your child has provided us with Personal Information without your consent, please contact us by using the information in the “Questions and Contact Information” section, below, and we will remove such Personal Information from our systems.

State Privacy Rights

Residents of certain jurisdictions may have additional rights regarding their personal information, This section provides additional information for residents of specific states regarding their rights, and how we will respond to requests to exercise those rights. Some of the rights listed are provided by state laws that are not yet in effect. For those states, we have listed the effective date for your information.

State (effective date)Consumer Privacy RightsProcess for Exercising Rights
California1) The right to know, by way of our Policy and any specific inquiries you direct to us, where Personal Information we have about you comes from, what we use that information for, whether it is being disclosed or sold, and to whom it is being disclosed or sold;
2) The right to have access to any Personal Information we have in our possession or control regarding you;
3) The right to “opt-out” of our sale or sharing of your Personal Information to any third parties and to “opt-out” of any automated decision making or profiling;
4) The right, with some exceptions, to have your Personal Information deleted from our possession or control;
5) The right to receive equal service and pricing from us even if you exercise any of your privacy rights
6) The right to correct inaccurate personal information;
7) The right to receive your Personal Information to allow it to be moved to other companies; and
8) The right to restrict the processing of sensitive Personal Information.
California law permits users of the Site who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. A California resident may also use an authorized agent to submit a right to access request or a request to delete. To make such a request, to learn more, or if you have any questions or concerns about your California privacy rights, please visit thePrivacy Notice for California Residents.
Virginia1) To confirm whether or not we are processing your Personal Information and to access such Personal Information;
2) To correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of the Personal Information;
3) To delete your Personal Information;
4) To obtain a copy of your Personal Information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the Information to another controller without hindrance, where the processing is carried out by automated means; and
5) To opt-out of the Personal Information processing for purposes of targeted advertising, the sale of personal Information, or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.
We will respond to any requests seeking to exercise these rights within forty-five days. We may extend this deadline once by an additional forty-five days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of the extension within the initial forty-five-day response period along with the reasons for the extension. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com

If we decline to take action regarding your request, we shall inform you within the deadlines discussed above, along with the justification for that decision. Should you choose to, you may appeal the decision not to take action (or to take limited action) by submitting an appeal within fourteen days of receipt of our initial response to the following:

virginia@primemortgagequote.com

Within sixty days of receipt of your appeal, we shall inform you in writing of any action taken or not taken, in response to the appeal, including a written explanation of the reasons for the decisions. If unsatisfied, you may file a complaint with the Virginia Attorney General at https://www.oag.state.va.us/consumer-protection/index.php/file-a-complaint.
Colorado1) To opt-out of the processing of your Personal Information for purposes of targeted advertising, the sale of Personal Information; or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
2) To confirm whether we are processing your Personal Information and to receive access to that Personal Information;
3) To correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of your Information;
4) To delete your Personal Information; and
5) When exercising your right to access your Personal Information, to obtain the Personal Information in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another entity without hindrance.
We will respond to any requests seeking to exercise these rights within forty-five days. We may extend this deadline once by an additional forty-five days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of the extension within the initial forty-five-day response period along with the reasons for the extension. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com

If we decline to take action regarding your request, we shall inform you within the deadlines discussed above, along with the justification for that decision. Should you choose to, you may appeal the decision not to take action (or to take limited action) by submitting an appeal within fourteen days of receipt of our initial response to the following:

privacyappeal@primemortgagequote.com

Within forty-five days of receipt of your appeal, we shall inform you in writing of any action taken or not taken, in response to the appeal, including a written explanation of the reasons for the decisions. We may extend this period by sixty days where reasonably necessary, considering the complexity and number of requests serving as the basis for the appeal. If unsatisfied, you may file a complaint with the Colorado Attorney General at https://coag.gov/file-complaint/.
Utah1) To confirm if we are processing your Personal Information and to access that data;
2) To delete Personal Information that you provided to us;
3) If technically feasible, to obtain a copy of data that you provided to us in a portable manner; and
4) To opt out of the processing of Personal Information for targeted advertising or sale.
We will respond to any requests seeking to exercise these rights within forty-five days. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com
Connecticut1) To know what Personal Information we have collected about you, so long as revealing such information would not reveal a trade secret;
2) To obtain, where technically feasible, a copy of all the Personal Information that we have acquired about you;
3) To correct inaccuracies in your Personal Information, taking into account the nature of the Personal Information and the purposes of the processing of your Information;
4) To delete your Personal Information; and
5) To opt out of the processing of your Personal Information for the purposes of: a) targeted advertising, b) the sale of Personal Information, or c) profiling in furtherance of solely automated decisions that produce legal or similar significant effects on you.
We will respond to any requests seeking to exercise these rights within forty-five days. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com
Iowa (1/1/2025)1) The right to confirm whether we are processing your Personal Information and to access that data;
2) The right to delete the Personal Information that you provide to us;
3) The right to obtain a copy of the Personal Information that you provide to us in a portable readily usable format; and
4) The right to opt out of the sale of your Personal Information.
We will respond to any requests seeking to exercise these rights within ninety (90) days, unless extended, for good cause, by another forty-five (45) days. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com
Indiana (1/1/2026)1) The right to confirm whether we are processing your Personal Information and request access to the same;
2) The right to correct inaccuracies in the Personal Information you provided to us;
3) The right to obtain a copy, or representative summary, of the Personal Information about you possessed by us in a portable and readily usable format;
4) The right to delete the Personal Information that you provided to us and/or data otherwise obtained about you by us;
5) The right to opt out of the processing of your Personal Information for targeted advertising, profiling, and of the selling of your Personal Information; and
6) The right, as a parent or on behalf of a user known to be a child, to prevent the processing of sensitive data (as that term is defined by statute) about that child unless and until that parent or person on their behalf provides consent.
We will respond to any requests seeking to exercise these rights within forty-five (45) days, unless extended for cause, by another forty-five (45) days. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com
Montana1) The right to opt-out of the sale by us of Personal Information and the use of Personal Information for targeted marketing and profiling;
2) The right to delete the Personal Information that you provided to us and/or data otherwise about you;
3) The right to confirm whether we are processing your Personal Information and request access to the same;
4) The right to correct inaccuracies in the Personal Information you provided to us;
5) The right to obtain a copy, or representative summary, of the Personal Information about you possessed by us in a portable and readily usable format;
6) The right, as a parent or on behalf of a user known to be a child, to prevent the processing of sensitive data about that child unless and until that parent or person on their behalf provides consent;
7) The right to appeal any decision by us not to provide information or take action pursuant to these rights.
We will respond to any requests seeking to exercise these rights within forty-five days. We may extend this deadline once by an additional forty-five days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of the extension within the initial forty-five-day response period along with the reasons for the extension. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com

If we decline to take action regarding your request, we shall inform you within the deadlines discussed above, along with the justification for that decision. Should you choose to, you may appeal the decision not to take action (or to take limited action) by submitting an appeal within fourteen days of receipt of our initial response to the following:

privacyappeal@primemortgagequote.com

We shall inform you in writing of any action taken or not taken, in response to the appeal, including a written explanation of the reasons for the decisions.
Tennessee1) The right to confirm whether we are processing their personal data and request access to the same;
2) The right to delete the personal data that you provided to us and/or that we have obtained about you;
3) The right to obtain a copy, or representative summary, of the personal data about you possessed by us in a portable and readily usable format;
4) The right to correct inaccuracies in the personal data you provided to us;
5) The right to opt-out of the sale by us of personal information and the use of personal information for targeted marketing and profiling; and
6) The right to appeal any decision by us not to provide information or take action pursuant to these rights.
We will respond to any requests seeking to exercise these rights within forty-five days. We may extend this deadline once by an additional forty-five days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of the extension within the initial forty-five-day response period along with the reasons for the extension. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com

If we decline to take action regarding your request, we shall inform you within the deadlines discussed above, along with the justification for that decision. Should you choose to, you may appeal the decision not to take action (or to take limited action) by submitting an appeal within fourteen days of receipt of our initial response to the following:

privacyappeal@primemortgagequote.com

We shall inform you in writing of any action taken or not taken, in response to the appeal, including a written explanation of the reasons for the decisions.
Texas1) The right to have confirmed that an entity is processing the resident’s Personal Information and to access that personal data;
2) The right to correct inaccuracies in the resident’s personal data, taking into account the nature of the Personal Information and the purposes of the processing of the resident’s Personal Information;
3) The right to delete Personal Information provided by or obtained about the resident;
4) The right, if available in a digital format, to obtain a copy of the resident’s Personal Information that the resident previously provided to the controller in a portable and, to the extent technically feasible, readily usable format that allows the consumer to transmit the data to another entity without hindrance; and
5) The right to opt out of the process of their Personal Information for the purposes of:
a. Targeted advertising;
b. The sale of Personal Information; or
c. Profiling in furtherance of a decision that produces a legal or similarly significant effect concerning the resident.
We will respond to any requests seeking to exercise these rights forty-five days. We may extend this deadline once by an additional forty-five days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of the extension within the initial forty-five-day response period along with the reasons for the extension. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com

If we decline to take action regarding your request, we shall inform you within the deadlines discussed above, along with the justification for that decision. Should you choose to, you may appeal the decision not to take action (or to take limited action) by submitting an appeal within fourteen (14) days of receipt of our initial response to the following:

privacyappeal@primemortgagequote.com

We shall inform you in writing of any action taken or not taken, in response to the appeal, including a written explanation of the reasons for the decisions within sixty (60) days of receipt of your appeal. If unsatisfied, you may file a complaint with the Texas Attorney General at File a Consumer Complaint | Office of the Attorney General (texasattorneygeneral.gov).
Nevada1) The right to opt-out of the sale of Personal Information;
2) The right to access and correct Personal Information;
3) The right to delete Personal Information;
4) The right to obtain a copy of Personal Information in a portable and readily usable format; and
5) The right to opt-out of the processing of Personal Information for the purposes of:
a. Targeted advertising;
b. The sale of Personal Information; or
c. Profiling in furtherance of a decision that produces a legal or similarly significant effect concerning the resident.
We will respond to any requests seeking to exercise these rights within forty-five days. We may extend this deadline once by an additional forty-five days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of the extension within the initial forty-five-day response period along with the reasons for the extension. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com

If we decline to take action regarding your request, we shall inform you within the deadlines discussed above, along with the justification for that decision. Should you choose to, you may appeal the decision not to take action (or to take limited action) by submitting an appeal within fourteen (14) days of receipt of our initial response to the following:

privacyappeal@primemortgagequote.com

We shall inform you in writing of any action taken or not taken, in response to the appeal, including a written explanation of the reasons for the decisions within forty-five (45) days of receipt of your appeal. If unsatisfied, you may file a complaint with the Oregon Attorney General at File a Consumer Complaint | Office of the Attorney General (https://justice.oregon.gov/consumercomplaints).
Delaware (1/1/2025)1) The right to confirm whether we are processing their personal information and to access that personal data;
2) The right to correct inaccuracies in their personal data, taking into account the nature of the Personal Information and the purposes of the processing of their personal information;
3) The right to delete personal information provided by or obtained about them;
4) The right to obtain a copy of the personal data about them possessed by us in a portable and readily usable format;
5) The right to obtain a list of categories of third parties to which the controller has disclosed their Personal Information;
6) The right to opt out of the processing of their personal information for the purposes of:
a. Targeted advertising;
b. The sale of personal information; or
c. Profiling in furtherance of a decision that produces a legal or similarly significant effect concerning them
We will respond to any requests seeking to exercise these rights within forty-five (45) days. We may extend this deadline once by an additional forty-five (45) days when reasonably necessary, taking into account the complexity and number of your requests, so long as we inform you of the extension within the initial forty-five (45) day response period along with the reasons for the extension. All requests pursuant to these rights should be submitted to:

Privacy Officer:
10115 E. Bell Rd, STE 107-452, Scottsdale, AZ 85260
privacy@primemortgagequote.com

If we decline to take action regarding your request, we shall inform you within the deadlines discussed above, along with the justification for that decision. Should you choose to, you may appeal the decision not to take action (or to take limited action) by submitting an appeal within fourteen (14) days of receipt of our initial response to the following:

privacyappeal@primemortgagequote.com

We shall inform you in writing of any action taken or not taken, in response to the appeal, including a written explanation of the reasons for the decisions within forty-five (45) days of receipt of your appeal. If unsatisfied, you may file a complaint with the Oregon Attorney General at File a Consumer Complaint | Department of Justice (https://attorneygeneral.delaware.gov/fraud/cmu/complaint/).

By submitting information through our Site, you understand, acknowledge, and consent to providing your Personal Information and other information to Texana Bank. If you decide you do not want your information shared with Texana Bank, you may visit www.primemortgagequote.com/do-not-sell to opt-out of any further sharing of information. Please note that doing so may impact our ability to provide you with the Services.

Retention and Accuracy of Personal Information

We do our best to ensure that any Personal Information we hold, and use is accurate. We rely on the individuals we do business with to disclose to us all relevant information and to inform us of any changes. With the exception of any information maintained for legal reasons and subject to regulatory, or statutory retention requirements, we delete all personal information in our possession 12 months after your last contact with us.

Security

We have commercially appropriate technical, administrative, and physical security measures in place to protect your information.

Changes to the Policy

From time to time, we may change this Policy and will notify you of material changes by posting the changed or modified Policy on our Site. Any changes will be effective immediately upon the posting of the revised Policy unless otherwise specified.

Questions and Contact Information

If you have any questions, wish to access, correct, or amend your Personal Information, want to register a complaint or simply want more information, you may contact us at:

PrimeMortgageQuote
877.560.5259

privacy@primemortgagequote.com
Last modified: 10/03/2024
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